Terms of Service

1. The Service

Meetric connects to a Customer's Google Calendar (read-only) to identify client meetings, and automatically sends a short Net Promoter Score ("NPS") survey email to external meeting attendees after a meeting concludes. Meetric aggregates responses into dashboards and reports for the Customer. Meetric is provided for business use only and is not intended for personal, household, or consumer use.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly at vivisionconsulting@gmail.com if you suspect unauthorized access.

3. Calendar access and third-party data

Connecting Google Calendar grants Meetric read-only access to calendar metadata (event titles, times, and attendee email addresses) solely to identify meetings and trigger surveys. Meetric never modifies, deletes, or creates calendar events. You are responsible for having a lawful basis to share meeting-attendee contact information with Meetric for the purpose of sending NPS surveys, and for complying with applicable privacy and anti-spam laws (e.g., Canada's CASL, GDPR where applicable) in how you use the Service. See our Privacy Policy for how survey-respondent data is handled.

4. Fees and billing

Access to the Service is provided under a one-time setup fee plus a recurring subscription — monthly, every 3 months or annual, as you choose — at the price quoted to you at signup or renewal. Fees are non-refundable except as required by law or as we otherwise agree in writing. We may change pricing for future subscription terms with at least 30 days' notice. Failure to pay may result in suspension of the Service.

Meetric Coins are loyalty credits that can reduce eligible subscription payments as described on the Rewards page. They have no cash value, cannot be transferred, sold or withdrawn, expire 12 months after they are earned, and may be reversed if the payment or activity that earned them is refunded or found to be abusive. We may change the Coin rules with notice.

5. Acceptable use

You agree not to:

• Use the Service to send unsolicited or misleading communications;
• Reverse-engineer, resell, or white-label the Service without our written consent;
• Attempt to bypass rate limits, authentication, or tenant isolation;
• Upload unlawful, infringing, or harmful content into the Service.

6. Intellectual property

VIVISION retains all rights, title, and interest in the Service, including its software, design, and branding. Customer retains ownership of the meeting, contact, and survey-response data it submits to or generates through the Service ("Customer Data"). Customer grants VIVISION a limited license to process Customer Data solely to provide the Service.

7. Termination

Either party may terminate this agreement if the other materially breaches these Terms and fails to cure within 15 days of notice. We may suspend or terminate accounts that violate Section 5. Upon termination, your right to access the Service ends; we will delete or anonymize Customer Data within a commercially reasonable period, except where retention is required by law.

8. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that survey delivery, calendar sync, or any analytics will be uninterrupted or error-free.

9. Limitation of liability

To the maximum extent permitted by law, VIVISION's total liability arising from or related to the Service will not exceed the fees paid by Customer in the 12 months preceding the claim. VIVISION is not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute will be resolved in the courts located in Ontario, Canada.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or an in-app notice at least 15 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms can be sent to vivisionconsulting@gmail.com.